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The Social Engagement Journey

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“Social business” isn’t something that happens overnight. It requires fundamental change and discipline to transform from a traditional enterprise to one that is fully engaged with its customers, partners, and employees. This conversation about the social engagement journey illustrates how leading enterprises are combining social business strategy with pragmatic tactics to engage and achieve measurable results. Chris Carfi, a customer experience and social media expert, writes the award-winning blog The Social Customer Manifesto. Today's webinar will be moderated by Future of Talent's Anne Hill.

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